Returns & Replacements

The objectives of the returns policy are to: ensure speedy disposal and credits for returns, control costs to improve efficiency and ensure value for money for customers. and to prevent customer account issues at a later date.

It is the customer’s responsibility to ensure all goods for quality and correctness upon receipt.

All returns must be pre-authorised and have a goods return number (GRN) which can be obtained by contacting the sales office. The GRN should be clearly marked on the outer packaging of the parcel. Returns out with 30 days of despatch cannot be guaranteed.

All non-stock items and embroidered, printed, worn or enhanced goods are non-returnable. If goods have been incorrectly supplied customers should contact the sales office to obtain a Goods Return Number and the sales office will then arrange uplift of the goods.